Returns & Exchanges

At Carbonics, we stand by the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. We aim to make your experience seamless by providing a straightforward process for returning goods that do not meet your expectations.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to generate a unique authorization number.

2

Pack Your Items

Place the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing